FAQs

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Who can register for a wholesale account?

Only verified businesses with a valid reseller or tax ID are eligible to register for a wholesale account. Businesses can apply for a wholesale account at fatmiilk.com/pages/wholesale-inquiry. Applications are typically reviewed within 1–2 business days.

How do I place an order?

Once logged in, you can browse our catalog, add items to your cart, and proceed to checkout.Β 

What are the payment options?

We accept major credit cards, debit cards, Apple Pay and Google Pay. Net terms are not provided.

Is there a minimum order requirement?

Yes, a minimum order value or quantity may be required, depending on the product. Details are provided in each product listing.

For 5lb bags of coffee, we offer discounted tiers. Any discounts will be applied automatically at checkout based on your order volume:

  • Tier 1: 1-4 bags (5-20lbs) = $80 per 5lb bag
  • Tier 2: 5-9 bags (25-45lbs) = $70 per 5lb bag
  • Tier 3: 10+ bags (50+lbs) = $60 per 5lb bag

When do you roast your coffee?

All orders are roasted fresh every Tuesday. For support, contact hello@fatmiilk.com.

How long does shipping take?

Orders are typically processed within 2–4 business days. Shipping times vary by location and carrier. Tracking details are provided upon dispatch.

Can I return or exchange wholesale items?

Wholesale orders are final sale unless items arrive damaged or incorrect. Claims must be reported within 5 days of delivery. If you find an issue with your product, please contact hello@fatmiilk.com.

Where can I get support on quality, brewing SOPs, recipe testing, and other related inquiries?Β 

Please reach out to our team anytime for support and any related questions. Email us directly at hello@fatmiilk.com – we’re here to help.

How can I get product updates or promotions?

Subscribe to our wholesale newsletter to receive updates on new arrivals, restocks, and special offers at the bottom of this page.